-Return/Exchange Policy

We will exchange or refund any item still in re-sellable condition within 30 days.

All returns must be accompanied with an order number, name and reason for return. Failure to properly submit returned items may result in items being shipped back to the original sender. Customer is responsible for return shipping charges. Any returned item that meets the return policy standard will be refunded 100% store credit or exchanged for any available size needed in the purchased garment of equal value or less.

Please send the, unwashed and unworn, items that you would like to return or exchange, with tags still attached, in its original packaging, along with proof of purchase and any written form containing your name, order number, and request to:

UglyMobb Clothing                                                                                                            2132 30th St                                                                                                                Kenosha WI, 53140                                                                                                                   USA

-Order Changes

We pride ourselves on getting you your products as soon as possible. Any changes to the order, that you may request, will be attempted to the best of our ability. However if the order is already in the process of being fulfilled we cannot process any changes at that point.

Please note that orders may be delayed or cancelled if products are out of stock. We will attempt to contact you as soon as possible if your order has been delayed for this reason. Please be sure use your current contact information. 

-European Union 14 day cooling off period

 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

-Refunds

 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process a refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at uglymobbteam@gmail.com.

-Clothing Colors

We have done our best to display, as accurately as possible, the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Payment & Ordering Information

-Payment Options

We accept Visa, MasterCard, Discover, American Express. Web store orders are limited to credit cards only.

-Currency

ALL PRICES ON OUR WEBSITE ARE IN USD. Once the order is placed and processed, the conversion occurs when the amount is deducted from your credit card. We do not make up the difference in conversion.

Order Status & Tracking

-Product Order Status

As stated above, we pride ourselves on getting you your products as soon as possible. When ordering please make sure you select the correct size and color, as we begin processing purchases immediately after they are submitted online. Modifications or cancellations cannot be made once the order is in the system at the fulfillment step.

-Tracking Your Order

A tracking number will be generated once your order has shipped. If you have not received an email with tracking information within 7 days of your order date, please check your SPAM folder, as tracking emails have been directed there. If you still can not find the email, please email us at uglymobbteam@gmail.com and we can retrieve the tracking information for you.

Shipping Information

-Shipping Options And Transit Time

Domestic: Please allow 3 to 4weeks for orders to be shipped out from our warehouse. Delivery time is anywhere between 7-14 business days depending on the destination.

International: Please allow 3 to 4weeks for orders to be shipped out from our warehouse. Delivery time is anywhere between 2-6 weeks depending on the destination and customs conditions. USPS shipping provides a limited tracking function. Please know that your order is considered fulfilled and expected to be delivered once it has left our facility. You will need to contact your countries international mail provider to determine where the package is once it has shipped, we have no way of tracking the item for you and consider the purchase complete once it leaves our facility. 

-Weight Restrictions with Free Shipping Option

Most orders qualify for our free shipping promotions, but we reserve the right to cancel any orders which would incur an abnormal shipping cost burden on our end. For these orders we will reach out and offer to fulfill the order with appropriate shipping charges.

-Orders "Returned to Sender" by Postal Service

If your package is unable to be delivered for any reason and is returned to our facility, we will issue you a refund for the price of the contents when we receive the package. Shipping and handling charges will not be refunded for these orders. Free Subscription T-shirts are not eligible for reshipment. Customers ordering from our website should ensure they have their packages delivered to a secure mailbox or location, we cannot be responsible for items lost or stolen once they have been delivered by the postal service.

*Please be aware that we do not offer expedited shipping and any purchase of expedited shipping may not be refunded.